DreamBet is committed to protecting the personal data of all players across Malaysia. This Privacy Policy explains what information we collect, why we collect it, how we use and protect it, and the rights available to you as a data subject. Please read this document carefully alongside our Terms & Conditions.
DreamBet ("the Platform", "we", "us", "our") operates the online sports betting and live casino service accessible at dreambet.cam. DreamBet is committed to safeguarding the privacy of all registered users ("User", "you", "your"), including players across Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam, and all other regions of Malaysia.
This Privacy Policy ("Policy") describes the categories of personal data that DreamBet collects from Users, the lawful bases and purposes for which that data is processed, the circumstances under which it may be shared, and the rights available to Users in respect of their personal data. This Policy forms part of the DreamBet Terms & Conditions and should be read in conjunction with that document.
DreamBet processes personal data in a manner consistent with applicable data protection legislation and with standards aligned to internationally recognised principles of data privacy. By registering an account or continuing to use the DreamBet Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein.
Note: DreamBet may update this Policy from time to time. When material changes are made, registered Users will be notified via their registered email address and/or by a prominent notice on the Platform. The current version is always accessible at dreambet.cam/privacy-policy.
The following terms shall carry the meanings assigned below throughout this Policy:
| Term | Meaning |
|---|---|
| "Personal Data" | Any information relating to an identified or identifiable natural person — including name, email address, date of birth, payment details, and IP address. |
| "Processing" | Any operation performed on Personal Data, including collection, recording, storage, adaptation, retrieval, use, disclosure, or deletion. |
| "Data Controller" | DreamBet, in its capacity as the entity that determines the purposes and means of processing Users' Personal Data. |
| "Data Processor" | A third-party service provider that processes Personal Data on behalf of DreamBet, under contractual obligation and instruction. |
| "Consent" | A freely given, specific, informed, and unambiguous indication of the User's agreement to the processing of their Personal Data for a stated purpose. |
| "KYC" | Know Your Customer — the identity verification process conducted to comply with anti-money laundering (AML) obligations and Platform eligibility requirements. |
| "Cookies" | Small text files placed on a User's device by the Platform to enable functionality, analyse usage, and improve the user experience. |
| "Third Party" | Any natural or legal person other than DreamBet and the User, including payment processors, technology providers, and regulatory bodies. |
DreamBet collects Personal Data across several categories, depending on how a User interacts with the Platform. The categories and examples of data collected are set out below:
DreamBet collects Personal Data through the following channels and mechanisms:
DreamBet does not purchase or obtain Personal Data from data brokers or unaffiliated marketing databases. All Personal Data we hold originates from User interactions with the Platform or from verification and payment processes directly related to your account.
DreamBet processes Personal Data only where a recognised lawful basis exists. The primary bases relied upon are:
| Lawful Basis | Application to DreamBet Processing Activities |
|---|---|
| Contractual Necessity | Processing required to provide the Platform service — account creation, payment processing, withdrawal execution, and customer support. |
| Legal Obligation | KYC identity verification, AML transaction monitoring, age verification enforcement, and regulatory reporting obligations. |
| Legitimate Interests | Fraud prevention, platform security, abuse detection, internal analytics to improve services, and responsible gambling monitoring. |
| Consent | Email marketing communications (where opted in), personalised promotions, and non-essential cookie placement. Consent may be withdrawn at any time. |
DreamBet processes your Personal Data for the following specific purposes:
DreamBet may share Personal Data with the following categories of third parties, strictly for the purposes described in this Policy:
DreamBet does not sell, rent, or trade your Personal Data to any third party for marketing or commercial purposes. Personal Data shared with third parties is strictly limited to what is necessary to fulfil the purposes described in this Policy, and all third-party recipients are contractually bound to process data only in accordance with DreamBet's instructions.
All Data Processors engaged by DreamBet are subject to written data processing agreements that require them to implement appropriate technical and organisational security measures and to process data only on documented instructions from DreamBet.
DreamBet retains Personal Data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following retention periods apply as a general guide:
| Data Category | Retention Period |
|---|---|
| Account & Identity Records | Duration of account plus 5 years following account closure, to meet AML record-keeping requirements. |
| KYC Documents | 5 years from the date of verification, or longer if required by a competent authority. |
| Financial Transaction Records | 7 years from the date of the transaction in accordance with standard financial record-keeping obligations. |
| Betting & Gaming History | 5 years from account closure or last activity, whichever is later. |
| Support Communications | 3 years from the date of the interaction, unless the matter relates to an ongoing dispute or legal proceeding. |
| Marketing Consent Records | Until consent is withdrawn, plus 1 year thereafter to evidence the processing was lawful during the consent period. |
Upon expiry of the applicable retention period, Personal Data is securely deleted or anonymised so that it can no longer be attributed to any identifiable individual.
DreamBet implements a comprehensive suite of technical and organisational security measures designed to protect Personal Data against unauthorised access, loss, destruction, alteration, and unlawful disclosure. Key security controls include:
User Responsibility: While DreamBet implements robust security measures, the security of your account also depends on you keeping your login credentials confidential. You are responsible for all activity conducted through your account. If you suspect your account has been compromised, contact DreamBet support immediately.
Cookies are small text files stored on your device when you visit the Platform. They allow the Platform to recognise your device across sessions, maintain your login state, store your preferences, and collect usage analytics. DreamBet uses both first-party cookies (set directly by the Platform) and third-party cookies (set by analytics or functionality providers acting on DreamBet's behalf).
You may manage your cookie preferences at any time through your browser settings. Please note that disabling cookies beyond strictly necessary categories may affect the functionality or performance of certain Platform features. Detailed cookie management instructions are available for all major browsers including Chrome, Firefox, Safari, and Edge.
DreamBet's operational and infrastructure providers may process Personal Data in jurisdictions outside Malaysia. In all cases where Personal Data is transferred internationally, DreamBet ensures that appropriate safeguards are in place, which may include:
By using the DreamBet Platform, you acknowledge that your Personal Data may be transferred to and processed in jurisdictions outside your country of residence, including countries that may not offer the same level of data protection as Malaysia. DreamBet implements the safeguards described above to mitigate the associated risks.
Subject to applicable law, you have the following rights in respect of the Personal Data that DreamBet holds about you. To exercise any of these rights, please contact DreamBet's support team using the contact details provided in Section 15.
Request a copy of the Personal Data DreamBet holds about you, along with information about how it is used.
Request correction of inaccurate or incomplete Personal Data held in your DreamBet account.
Request deletion of your Personal Data where it is no longer necessary for the purposes collected, subject to legal retention obligations.
Request that DreamBet restricts the processing of your data in certain circumstances, such as while accuracy is contested.
Receive a copy of your Personal Data in a structured, machine-readable format for transfer to another service provider.
Object to processing based on legitimate interests, including profiling for marketing purposes. Objections to direct marketing are always upheld.
Where processing is based on consent (e.g., marketing emails), withdraw that consent at any time without affecting the lawfulness of prior processing.
Lodge a complaint with the relevant data protection supervisory authority if you believe your rights have been infringed.
DreamBet will respond to verified data rights requests within 30 calendar days. Complex or multiple requests may be extended by a further two months, with notice provided to the User. DreamBet reserves the right to verify the identity of the requesting party before processing any data rights request.
To exercise any of the rights listed above, contact our support team via live chat or email at [email protected]. Please include your registered account username and describe the specific right you wish to exercise. We do not charge a fee for standard data rights requests.
DreamBet strictly prohibits the registration or use of the Platform by individuals under the age of 21 years. We do not knowingly collect Personal Data from minors. Age verification is a mandatory step in the KYC process, and DreamBet applies reasonable measures to prevent underage access, including document-based age checks and behavioural monitoring.
If DreamBet becomes aware that Personal Data has been collected from an individual who is under the age of 21 without parental consent, we will take immediate steps to delete that data and close the associated account. If you have reason to believe that a minor has registered an account on the Platform, please contact DreamBet support immediately.
DreamBet reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data processing practices, applicable legal requirements, or Platform functionality. The most current version of this Policy is always published at dreambet.cam/privacy-policy, with the effective date and version number prominently displayed at the top.
Where changes are material — meaning they significantly affect the manner in which Personal Data is processed or the rights available to Users — DreamBet will provide advance notice via email to all registered account holders at least 14 days prior to the amended Policy taking effect. Continued use of the Platform following that effective date constitutes acceptance of the revised Policy. If you do not agree with any update, you must cease using the Platform and close your account before the effective date of the change.
For any queries, concerns, or requests relating to this Privacy Policy or the processing of your Personal Data, please contact DreamBet's Privacy & Compliance team using the following channels:
DreamBet is committed to resolving all privacy-related enquiries promptly and fairly. If you are not satisfied with DreamBet's response to a privacy complaint, you retain the right to escalate the matter to the relevant data protection supervisory authority in your jurisdiction.
DreamBet has designated a Privacy & Compliance contact responsible for overseeing data protection compliance and acting as the primary point of contact for data rights requests and regulatory enquiries. All communications submitted via the channels above are directed to this function.
Our privacy practices are built around transparency, minimal data collection, and robust technical safeguards — giving Malaysian players confidence that their information is safe with us.
All data transmitted between your device and DreamBet is protected by TLS 1.2+ encryption. Sensitive stored data — including payment details — is encrypted at rest using AES-256 standards.
DreamBet never sells, rents, or trades your Personal Data to marketers, data brokers, or unaffiliated third parties. Your information is used solely to operate and improve the Platform.
Promotional emails and personalised offers are only sent to players who have explicitly opted in. You can withdraw consent at any time through your account settings or by contacting support.
Access, rectification, erasure, restriction, portability, and objection rights are all honoured. Submit a request to our support team and receive a response within 30 calendar days.
DreamBet collects only the data that is necessary for the specific purpose at hand. We apply retention schedules and delete data when it is no longer needed for operational or legal purposes.
A documented incident response plan is in place. In the event of a data breach likely to affect Users, DreamBet will notify impacted account holders without undue delay.
DreamBet's privacy-first approach means you can focus on what matters — placing smart bets on Liga Super Malaysia and EPL, enjoying live Baccarat, or spinning high-RTP slots — knowing your data is handled with the care it deserves. For players aged 21 and above only.
DreamBet is operated for entertainment purposes. Gambling involves financial risk. Play responsibly. 21+ only.